We do backups of all accounts nightly onto a second physical drive. Clients are encouraged to make local backups of their site from their cpanel account. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files.If you need files restored, you may request to have us restore them from our backups or from your local copy. Optional off-site backup solutions are available on the services page and are encouraged, as there is no such thing as having too many backups.